Customer Service Basics: Service with a Smile
(eVideo)
Contributors
Published
[San Francisco, California, USA] : Kanopy Streaming, 2015.
Physical Desc
1 online resource (streaming video file)
Status
Description
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More Details
Format
eVideo
Language
und
Notes
General Note
Title from title frames.
General Note
In Process Record.
Date/Time and Place of Event
Originally produced by Learning Zone Express in 2011.
Description
In this humorous video that is reminiscent of "The Office", join the employees of the fictitious Lucky Star Coffee Company as they learn about customer service. Mark, the shop manager, thinks he'll be leading a training seminar on good customer service. And why wouldn't he, since he knows everything to know on the subject? Mark and his crew quickly discover the reason for the seminar when they are shown security camera footage of misguided (and hilarious) interaction with customers. Through the seminar, viewers learn three main steps to good customer service including: "¢ Listening to the customer "¢ Anticipating needs "¢ Admitting mistakes
System Details
Mode of access: World Wide Web.
Language
In English
Citations
APA Citation, 7th Edition (style guide)
(2015). Customer Service Basics: Service with a Smile . Kanopy Streaming.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)2015. Customer Service Basics: Service With a Smile. Kanopy Streaming.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Customer Service Basics: Service With a Smile Kanopy Streaming, 2015.
MLA Citation, 9th Edition (style guide)Customer Service Basics: Service With a Smile Kanopy Streaming, 2015.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.